Privacy Policy & Data Practices

1. Overview & Operational Referral Notice

Boca Roof Leak Repair ("we," "our," or "us") operates the website boca-roofer.info. We provide local lead generation, 24/7 emergency phone triage intake, and contractor referral services connecting residential and commercial property owners with independent, licensed, and insured Florida roofing contractors.

2. Information We Collect

We collect personal information necessary to coordinate emergency roofing services through two primary mechanisms:

• Information You Provide Voluntarily: When you complete an estimate request form, contact our intake coordinators, or speak with our live phone dispatchers, we collect your full name, telephone number, email address, physical property address, roofing type (concrete tile, clay barrel, shingle, or flat/low-slope), and descriptions of water intrusion symptoms.
• Automated Telephony & Technical Metadata: When you call our telephone line, standard telecommunications metadata is recorded, including incoming caller ID, call duration, timestamp, and audio call recordings utilized strictly for dispatcher quality assurance and customer service verification.
• Website Usage & Analytics Data: When you browse our website, we may collect non-personally identifiable information including your internet protocol (IP) address, browser type, device characteristics, operating system, referring URLs, and pages viewed to optimize user experience and site speed.

3. Purpose and Legal Basis for Data Processing

We process your personal information under legitimate business interests and with your explicit consent to:

• Coordinate rapid 24/7 emergency dispatch and schedule on-site physical roof inspections.
• Verify geographic service availability within our 30-minute operational radius around Boca Raton.
• Facilitate direct communication between you and the assigned licensed Florida roofing contractor.
• Maintain operational quality records, customer service histories, and warranty verification logs.
• Prevent fraudulent service requests, automated spam, and misuse of emergency dispatch lines.

Zero Data Brokerage Guarantee: We do not sell, rent, lease, or trade your personal information to third-party data brokers, marketing aggregators, or unrelated lead generation networks.

4. Telephone Consumer Protection Act (TCPA) Consent

By submitting an online contact form or requesting emergency dispatch, you provide express written consent under the Telephone Consumer Protection Act (TCPA) and Florida Telemarketing Act for Boca Roof Leak Repair and our designated licensed contractor partners to contact you via telephone call, SMS text message, or email at the phone number provided, including through automated dispatch technology. Consent is not a condition of purchasing goods or services, and you may revoke consent at any time by replying STOP to SMS messages or notifying our dispatch desk.

5. Cookies and Web Analytics

Our website utilizes standard session cookies and privacy-respecting analytics tools to evaluate page loading speed, diagnose technical errors, and monitor regional service interest. You can configure your internet browser to refuse cookies; however, certain site features (such as interactive maps and form submissions) may experience diminished functionality.

6. Data Security and Retention Standards

We implement industry-standard cryptographic protocols (including 256-bit TLS/SSL encryption) and strict administrative access controls to safeguard customer information against unauthorized access, alteration, or disclosure. Customer contact records and dispatch logs are retained only as long as necessary to facilitate service fulfillment, resolve warranty inquiries, and comply with applicable Florida legal and tax record retention requirements.

7. Your Rights Under Florida Law

Under applicable state and federal privacy statutes (including the Florida Digital Bill of Rights where applicable), you have the right to request access to the personal data we maintain about you, request the correction of inaccurate contact information, or request the deletion of your personal records from our active dispatch database. To exercise these rights, please contact our administrative coordinator in writing.

8. Contact Us Regarding Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or our operational data practices, please contact our compliance desk: